As is the case with businesses up and down the country, we care about our staff and customers and are making some temporary changes to our operations in light of unfolding events around Coronavirus and COVID-19 disease.
Online Orders & Trade Collections
Head Office / Warehouse (Crowther Industrial Estate, Washington)
We will continue to dispatch online orders daily via our sister site, Bathroom Cladding Direct, and are trying to clear the backlog to reduce the lead time on dispatch dates. At the moment we have about 4 days of orders backlogged at any given time but we are working to reduce this. You will be presented with our earliest available delivery date during checkout, however we may despatch your order before that date if we can. The warehouse is also available for pre-paid collections. Please call 0191 385 4244 and select option 1 to place your order and arrange to collect.
Showrooms from 1st June
Kingston Park, Newcastle & Darlington Showrooms
These showrooms will be staffed and available for trade customer collections. Members of the public are welcome to visit the showrooms to browse and buy by appointment only – up to two people per appointment. To arrange an appointment, please call your local showroom. Please bear with us if we don’t answer straight away.
Please note: if you visit a showroom without an appointment, you are still very welcome, however you may have to wait until there are no pre-booked appointments to gain access. We hope to increase the number of customers allowed in to the showrooms at any given time from 15th June.
Our Showroom at Number One Industrial Estate will remain closed for the time being. You may be able to book an appointment with the manager Scott by calling the showroom direct, which will be redirected to his mobile. Appointments may need to be booked 24-48 hours in advance.
Our showroom at Armstrong Industrial Estate will remain closed, as collections for this area can be made from our head office warehouse, which is just one mile away. If you wish to visit the showroom to view the displays please call the showroom number, which will be redirected to manager Lee’s mobile and you will be able to book an appointment. Appointments may need to be booked 24-48 hours in advance.
Showrooms from 15th June
We are hoping all showrooms will be available to visit in limited numbers by 15th June.
Thank you for your understanding at this difficult time.
The Decor Cladding Direct team